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firefox crash with no error message

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  • Senaste svar av guigs

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my firefox crashes without warning and no error message. i have try running cclear but that did not work.

here are the crash reports

bp-b60b5efb-352c-425e-991b-6b2d92140529 29/05/2014 11:39 AM 30503433-0687-46b8-a396-a8015a0cb2eb 29/05/2014 11:16 AM fbb67e83-e50c-4a7a-86fd-c223d15fce4a 29/05/2014 2:44 AM bp-a8556a33-64cb-481e-b448-7716f2140528 29/05/2014 2:16 AM bp-7a99c45c-da99-4fb1-b184-04ed92140528 29/05/2014 12:39 AM

my firefox crashes without warning and no error message. i have try running cclear but that did not work. here are the crash reports bp-b60b5efb-352c-425e-991b-6b2d92140529 29/05/2014 11:39 AM 30503433-0687-46b8-a396-a8015a0cb2eb 29/05/2014 11:16 AM fbb67e83-e50c-4a7a-86fd-c223d15fce4a 29/05/2014 2:44 AM bp-a8556a33-64cb-481e-b448-7716f2140528 29/05/2014 2:16 AM bp-7a99c45c-da99-4fb1-b184-04ed92140528 29/05/2014 12:39 AM

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HI cleverliving, These reports unfortunately are too old because they are from the previous version. Are there any crash reports since the update this past week?

Other troubleshooting steps you can take are to try to launch Firefox in Safe Mode or Reset Firefox to its default.

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.