Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

On certain pages, a big circle with an arrow inside it takes the foreground in the bottom left corner, and I can't get rid of it.

more options

This image is something new on my screen, probably since the last Fx update or so.

I think this big-circle-with-an-arrow-inside may be a sign indicating that I need to download something, or that something is available for download. I see it on sites featuring various media, such as on some of Amazon's digital music pages and also on some of IMDb's pages.

Further regarding any downloads, I don't know if this circle refers to a plugin, or a media file, or if, in fact, either.

I have no idea what the circle with an arrow is trying to tell me, nor do I know how to get rid of it. It takes over the forefround of the corners where it resides, rendering any links beneath it inoperable. At the very least, I would just like to make it go away.

Thanks for any help you may offer :-)

This image is something new on my screen, probably since the last Fx update or so. I think this big-circle-with-an-arrow-inside may be a sign indicating that I need to download something, or that something is available for download. I see it on sites featuring various media, such as on some of Amazon's digital music pages and also on some of IMDb's pages. Further regarding any downloads, I don't know if this circle refers to a plugin, or a media file, or if, in fact, either. I have no idea what the circle with an arrow is trying to tell me, nor do I know how to get rid of it. It takes over the forefround of the corners where it resides, rendering any links beneath it inoperable. At the very least, I would just like to make it go away. Thanks for any help you may offer :-)

Alla svar (6)

more options

I have no idea what is wrong. Can you provide a screenshot of the problem? Try pressing your phone's power and volume down buttons at the same time. See http://www.howtogeek.com/121133/how-to-take-screenshots-on-android-devices-since-4.0/ for details.

more options

Thanks for your interest in my problem. I'm sending along a screenshot.

FYI, when I tapped on the arrow, a new tab opened at the following location:

chrome://fvd.single/content/fennec_streams_list.html?url=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fdmusic%2Fcloudplayer%2Fplayer%3Fie%3DUTF8%26ref_%3Dnav_youraccount_cldplyr%23searchSongs%2FsearchTerm%3Dgood%2Bvibrations

The page at this address is empty (all white) except for a small blue bar in the upper right corner that says "Download 5.3 1MB."

Again, my thanks.

more options

Vald lösning

more options

chrome://fvd.single/content/fennec_streams_list.html?url=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fdmusic%2Fcloudplayer%2Fplayer%3Fie%3DUTF8%26ref_%3Dnav_youraccount_cldplyr%23searchSongs%2FsearchTerm%3Dgood%2Bvibrations

Here's that address again, in better shape :-)

more options

Yes, I think you've nailed it! I installed that add-on because a site I'd been on said I needed Flash. But so far this add-on hasn't helped me at all -- my mistake.

Thanks for figuring this out for me!

more options

Regarding Flash, there's a support article that might help: Install Firefox on an Android device using Google Play