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Why do you send dozens of update messages and then tell me I am up to date?

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  • Senaste svar av CoryMH

jbh345
jbh345
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I get a grey block on my screen very often. When I say update, it says connecting to the update server, but never connects. When I try to update from 31 to 33, you tell me I am up to date. 

I am running an IMAC.  I just checked, my software is up to date.
I get a grey block on my screen very often. When I say update, it says connecting to the update server, but never connects. When I try to update from 31 to 33, you tell me I am up to date. I am running an IMAC. I just checked, my software is up to date.

Alla svar (2)

CoryMH
CoryMH
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Hello,

If you are using the ESR version, make sure that your version is 31.2.0. Otherwise, the latest version of Firefox is 33.1.

You can check your version by going to:

  • Help (or New Fx Menu > Help-29) > About Firefox
  • Note this will automatically initiate an update

Another way you can check is by typing about:support in your address bar, or alternatively:

  • Help (or New Fx Menu > Help-29) > Troubleshooting Information

If you are not at either of the two versions mentioned earlier, please make sure that you have write permission so that the updater can work, or download a fresh copy at:

And update using the dmg file (not sure how macs work - not sure if you need to uninstall and then reinstall?).

CoryMH
CoryMH
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Please note that while you are browsing, it is possible that there are some scam pop-ups pretending to be from Mozilla. Do not trust those pop-ups - update by going to the "About Firefox" dialog box.

Consider using adblocking extensions such as Adblock Plus.