We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Why doesn't my password work?

  • 2 svar
  • 7 har detta problem
  • 6 visningar
  • Senaste svar av jlmunson

jlmunson
jlmunson
more options

I signed up for an account within the past 30 minutes. I selected a password and confirmed it. Then I went to the Android store to download Firefox for Android on my phone - and that worked successfully. But when I tried to sign in, my password was rejected. I checked to assure it was the same, and it is. Why is my password not working? Oh, and it is 9 characters long with two numerals.

Further I tried to change my Firefox password on my desktop PC only to be rejected for the same issue. So I cannot even change my password (it requires the old password).

I signed up for an account within the past 30 minutes. I selected a password and confirmed it. Then I went to the Android store to download Firefox for Android on my phone - and that worked successfully. But when I tried to sign in, my password was rejected. I checked to assure it was the same, and it is. Why is my password not working? Oh, and it is 9 characters long with two numerals. Further I tried to change my Firefox password on my desktop PC only to be rejected for the same issue. So I cannot even change my password (it requires the old password).

Vald lösning

Password for what? This forum? Firefox Account for the Sync service? Or?

Läs svaret i sitt sammanhang 👍 0

Alla svar (2)

the-edmeister
the-edmeister
  • Moderator
more options

Vald lösning

Password for what? This forum? Firefox Account for the Sync service? Or?

jlmunson
jlmunson Frågans ägare
more options

My fault. I should have been more clear.

I set up a Firefox SYNC account on my PC. The I added Firefox on my android phone (Galaxy S4). But I found that the password I used for the SYNC account on the PC did not work on the phone.

I tried to change the password on the PC, but it rejected the old password I used. I finally figured out that I could do a process where I did not have to use the old password - it warned me that I would lose something until a new password was established. But since I had nothing to lose I did the process and got my new password in place.

Then I went to my phone and tried to log in again with the new password and received the same response - bad password. But this time I turned on "show" and discovered that the auto-capitalization was screwing with me. So I assured the password was not capitalized and it worked.

Problem solved. But I still can't figure out what I did in the first place; I must have fat-figured my original password to be something other than what I thought it was.