Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Brand new pc in September 2014 with Win 8.1, Firefox is continually crashing

  • 3 svar
  • 1 har detta problem
  • 2 visningar
  • Senaste svar av philipp

more options

Use Hardware Acceleration has already been unticked, several weeks ago, no change.

bp-9aac4efb-4a2c-48e5-b7ff-7c3952150114 14/01/2015 21:12 bp-3f329ae3-cead-438a-b1af-9152d2150114 14/01/2015 20:24 bp-b7407783-de32-440d-bdc7-eaf7d2150114 14/01/2015 18:49 bp-141e8080-0c7b-48c7-8c41-7394c2150114 14/01/2015 17:46 bp-3d5260e4-bf88-42be-8e39-87e162150113 13/01/2015 23:15 bp-1f76dfd2-df71-422b-a8d4-5ee762150113 13/01/2015 22:47 bp-e38b67a3-7acb-4751-bb7e-f69ac2150113 13/01/2015 21:53 bp-89e51baa-8f43-4631-b386-cfb112150113 13/01/2015 18:37 bp-a05d2073-eb9e-477f-8e3e-e37d52150113 13/01/2015 18:15 bp-94f06277-9b8e-44a7-8bd6-d1c462150113 13/01/2015 17:25 bp-a8fb881f-1a10-4a45-a2b6-aefa02150113 13/01/2015 15:48 bp-44f0bacb-6af1-4c6a-80dd-bea8a2150113 13/01/2015 13:22 bp-fffc8bdd-56fe-40bd-a824-65e1c2150113 13/01/2015 02:51 bp-2789e3f6-f55d-4b57-8422-af0582150113 13/01/2015 02:50 bp-31cdbc88-fbf7-455f-a055-f18fb2150112

Use Hardware Acceleration has already been unticked, several weeks ago, no change. bp-9aac4efb-4a2c-48e5-b7ff-7c3952150114 14/01/2015 21:12 bp-3f329ae3-cead-438a-b1af-9152d2150114 14/01/2015 20:24 bp-b7407783-de32-440d-bdc7-eaf7d2150114 14/01/2015 18:49 bp-141e8080-0c7b-48c7-8c41-7394c2150114 14/01/2015 17:46 bp-3d5260e4-bf88-42be-8e39-87e162150113 13/01/2015 23:15 bp-1f76dfd2-df71-422b-a8d4-5ee762150113 13/01/2015 22:47 bp-e38b67a3-7acb-4751-bb7e-f69ac2150113 13/01/2015 21:53 bp-89e51baa-8f43-4631-b386-cfb112150113 13/01/2015 18:37 bp-a05d2073-eb9e-477f-8e3e-e37d52150113 13/01/2015 18:15 bp-94f06277-9b8e-44a7-8bd6-d1c462150113 13/01/2015 17:25 bp-a8fb881f-1a10-4a45-a2b6-aefa02150113 13/01/2015 15:48 bp-44f0bacb-6af1-4c6a-80dd-bea8a2150113 13/01/2015 13:22 bp-fffc8bdd-56fe-40bd-a824-65e1c2150113 13/01/2015 02:51 bp-2789e3f6-f55d-4b57-8422-af0582150113 13/01/2015 02:50 bp-31cdbc88-fbf7-455f-a055-f18fb2150112

Alla svar (3)

more options

hello GunnelViven, all those crashes appear to be caused by modules relating to your norton security software. can you try to disable all addons/plugins in firefox relating to norton and see if the crashes continue?

more options

I only have the norton toolbar,I will disable it and watch what happens.

Ändrad av GunnelViven

more options

hi GunnelViven, i'm just checking again - did the steps recommended above make a noticeable difference?