Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Cannot read old emails - subject visible but not content - but search finds segments of content - suspect problem during compaction? Can content be recovered?

more options

Older emails are no longer readable. The subject header is there, but email content is blank (white). Interestingly, if I search for a keyword it will find the keyword within 'blank' messages, suggesting that the data is still there, just hidden in some way.

Is there any way of recovering the message text and associated attachments?

Older emails are no longer readable. The subject header is there, but email content is blank (white). Interestingly, if I search for a keyword it will find the keyword within 'blank' messages, suggesting that the data is still there, just hidden in some way. Is there any way of recovering the message text and associated attachments?

Alla svar (2)

more options

This is a symptom of folder corruption. You can right click the folder and select Properties, then Repair Folder. I doubt you get all, if any of the messages back.

Read this about maintaining your email folders to help prevent this in the future.

http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

more options

Repairing the folder immediately removed all trace of the 'blank' emails - not the effect I was looking for.....!

Fortunately I had an inkling this might happen so I backed up the inbox folder before applying the fix, so if anyone comes up with a way of recovering the data I could hopefully still apply it.

Thanks anyway Airmail - I appreciate you taking time to respond.