Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Thunderbird not responding at the most basic level

  • 1 svar
  • 2 har detta problem
  • 11 visningar
  • Senaste svar av Toad-Hall

Braiman
Braiman
more options

Since yesterday, Thunderbird becomes "not responding" indefinitely after performing some simple tasks. So far the following situations cause the freeze, -- clicking "send" (while sending an e-mail) -- clicking OK on "account settings" panel -- closing "About Thunderbird" panel -- opening attachment -- clicking "Install" while installing an add-on Performed clean re-install - that is wiped out any hint of Thunderbird from the system, including profile folders and all the registry entries. After installation, did not configure any e-mail account - just bare bones Thunderbird engine. Opened "About Thunderbird", closed the panel - Thunderbird is not responding. Running Win7 64 bit, Norton Internet Security (disabling did not help). Had no problems till yesterday evening and made no changes to the system at that point.

Since yesterday, Thunderbird becomes "not responding" indefinitely after performing some simple tasks. So far the following situations cause the freeze, -- clicking "send" (while sending an e-mail) -- clicking OK on "account settings" panel -- closing "About Thunderbird" panel -- opening attachment -- clicking "Install" while installing an add-on Performed clean re-install - that is wiped out any hint of Thunderbird from the system, including profile folders and all the registry entries. After installation, did not configure any e-mail account - just bare bones Thunderbird engine. Opened "About Thunderbird", closed the panel - Thunderbird is not responding. Running Win7 64 bit, Norton Internet Security (disabling did not help). Had no problems till yesterday evening and made no changes to the system at that point.

Alla svar (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Start computer in Safe Mode. Usually this means pressing f8 key repeatedly as soon as the computer starts up to get the screen where you can select boot up in Safe Mode with Networking.

If Thunderbird starts correctly then a another program is causing the issue. What other 'security software' are you running? Do you use 'System Mechanic' or anything similar?

re : Norton Thunderbird should be set to 'Allow' in Norton: Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow'