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I downloaded the TOR Browser and it will not start error message "couldn't load XPCOM."

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  • Senaste svar av cor-el

Jarbo124
Jarbo124
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I downloaded and installed the TOR browser and when I attempted to start it I get the error message: "couldn't load XPCOM." my laptop is running Windows 10

I downloaded and installed the TOR browser and when I attempted to start it I get the error message: "couldn't load XPCOM." my laptop is running Windows 10

Alla svar (5)

the-edmeister
the-edmeister
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Sorry, the TOR browser isn't supported here.

Try uninstalling it and reinstalling a fresh download.

Jarbo124
Jarbo124 Frågans ägare
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If I reinstall it will I encounter the same problem if it's not supported. How can I effectively over come this problem? What solutions have been tried and work?

the-edmeister
the-edmeister
  • Moderator
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I recommended reinstalling it because when Firefox throws the "couldn't load XPCOM" message, reinstalling Firefox usually fixes it.

TOR Browser may be based upon Firefox code, but it is a 3rd party build and as such Mozilla doesn't provide support. It is up to the developers of any 3rd party version to provide support for it. I did look for a TOR Browser support fora for you before answering your question the first time, but didn't find such. The best I could find was the General FAQ page. https://www.torproject.org/docs/faq.html.en Quick glance didn't find any source for support though.

Jarbo124
Jarbo124 Frågans ägare
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Okay thanks I will try as you suggested, hopefully this will work, would you recommend that I seek tech support if the problem persist.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Issues with "couldn't load XPCOM" are usually caused by security software that has been blocking the installation of Firefox.

It is possible that Anti-Virus security software is causing problems. Try to disable Anti-Virus security software temporarily to see if that makes a difference.

You will have to make sure to delete the current installation directory before reinstalling.