Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

transferring Firefox files?

  • 1 svar
  • 2 har detta problem
  • 6 visningar
  • Senaste svar av Kevin

harogut
harogut
more options

I had to get another smartphone. I uploaded all of my info from my old phone to the cloud, and then downloaded that information to my new phone. However, none of my previous Firefox information carried over to the new phone.ie.,, none of my old folers, especially my downloads which had a lot of music and pics and PDF files. Where and how can I retrieve them? Thanks, Harold

I had to get another smartphone. I uploaded all of my info from my old phone to the cloud, and then downloaded that information to my new phone. However, none of my previous Firefox information carried over to the new phone.ie.,, none of my old folers, especially my downloads which had a lot of music and pics and PDF files. Where and how can I retrieve them? Thanks, Harold

Alla svar (1)

Kevin
Kevin
  • Moderator
more options

This is a bit out of scope of Firefox as it is more of a general Android question. I'll give a brief answer.

The downloads folder should show up when you attach your phone to a desktop/laptop computer with a USB cable. Copying the files to your desktop and then copying those files to the new phone is the simplest way I can think of doing that.

If that is not possible then trying to get help from the company that sold you the mobile phone or your mobile phone plan may work. Trying a more general purpose Android forum such as http://forums.androidcentral.com/ask-question/