We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

some emails look like they're redacted, black lines, bcc appears on "sent to" emails - what's wrong?

more options

1. Occasionally my emails look like they've been redacted. They have lots of blacked out words. Also have black vertical lines in emails and on home page.

2. Lately when I send an email with a bcc, the bcc line appears immediately following the name of the person I'm sending to.

Anyone have any idea why this is happening?

1. Occasionally my emails look like they've been redacted. They have lots of blacked out words. Also have black vertical lines in emails and on home page. 2. Lately when I send an email with a bcc, the bcc line appears immediately following the name of the person I'm sending to. Anyone have any idea why this is happening?

Alla svar (1)

more options

If you have Nvidia graphics, could you try disabling the "off main thread composition" (OMTC) feature introduced in Firefox 33? The steps are as follows:

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste layers and pause while the list is filtered

(3) Double-click the layers.offmainthreadcomposition.enabled preference to switch it from true to false

I can't recall whether that takes effect immediately or only after you exit Firefox and start it up again (since I don't have the symptoms to test with).


If you do not have Nvidia graphics, or if the above is not helpful, could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?