Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Stolen computer - sync

  • 2 svar
  • 1 har detta problem
  • 5 visningar
  • Senaste svar av Luc-jar

Luc-jar
Luc-jar
more options

My laptop with all my important bookmarks and other important information is stolen on holiday. I did use sync but only on my laptop and no other devices. Now I want my new laptop to have all my bookmarks but after linking my sync login/password i dont receive any bookmarks.

Isnt the data stored in the cloud or does sync only sync devives without storing the info online? Now I synced my new laptop with another PC and I get the bookmarks from that PC But I would like to have all bookmarks, etc from my old/stolen laptop. Is that possible?

many thanks in advance

My laptop with all my important bookmarks and other important information is stolen on holiday. I did use sync but only on my laptop and no other devices. Now I want my new laptop to have all my bookmarks but after linking my sync login/password i dont receive any bookmarks. Isnt the data stored in the cloud or does sync only sync devives without storing the info online? Now I synced my new laptop with another PC and I get the bookmarks from that PC But I would like to have all bookmarks, etc from my old/stolen laptop. Is that possible? many thanks in advance

Vald lösning

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Läs svaret i sitt sammanhang 👍 1

Alla svar (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Vald lösning

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Luc-jar
Luc-jar Frågans ägare
more options

Thank you for the quick and clear answer.