Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

firefox update 49 hasn't been working. My computer is a Gateway model NV55C does it support this model?

  • 1 svar
  • 1 har detta problem
  • 2 visningar
  • Senaste svar av FredMcD

more options

since this afternoon that it was updated I started to have problems of videos and movies freezing, stopping, not loading or streaming interruptedly, firefox crashing or stopping, sites taking long to load like facebook and pinterest, even though I know that site (pinterest) takes long because of its pictures, but this time it was too much. so I wanted to know if it's my computer that has the problem, is it that I don't meet the requirement with some plugin (if so, which one), or is my computer model too old for the new version? Hope you guys can help me out so I can continue to use and enjoy firefox as before. thanks

since this afternoon that it was updated I started to have problems of videos and movies freezing, stopping, not loading or streaming interruptedly, firefox crashing or stopping, sites taking long to load like facebook and pinterest, even though I know that site (pinterest) takes long because of its pictures, but this time it was too much. so I wanted to know if it's my computer that has the problem, is it that I don't meet the requirement with some plugin (if so, which one), or is my computer model too old for the new version? Hope you guys can help me out so I can continue to use and enjoy firefox as before. thanks

Alla svar (1)

more options

v49 and 50 have been having problems.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: