Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Thunderbird keeps giving "Not Responding".

  • 7 svar
  • 8 har detta problem
  • 1 visning
  • Senaste svar av Wayne Mery

shamula
shamula
more options

After first opening Thunderbird (which actually a while), I click on the first message I want to open, and then go to delete it, but the "circle of death" appears and I get the "not responding" message. Tried repeated restarts of computer and closing/opening program, but it just keeps crashing on the first email I try to delete.

After first opening Thunderbird (which actually a while), I click on the first message I want to open, and then go to delete it, but the "circle of death" appears and I get the "not responding" message. Tried repeated restarts of computer and closing/opening program, but it just keeps crashing on the first email I try to delete.

Ändrad av Wayne Mery

Alla svar (7)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

Note, 'not responding' is not the same as 'crashing'. It helps to use the correct terminology.

shamula
shamula Frågans ägare
more options

Apparently, I didn't have any. My IT instructed me to download Malwarbytes.

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

shamula
shamula Frågans ägare
more options

I will say that now it has been working properly for a few hours. Let me work with it for another day as is and see it the problem persists. It seems to come and go.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

shamula said

I will say that now it has been working properly for a few hours. Let me work with it for another day as is and see it the problem persists. It seems to come and go.

shamula , is it still good when it is not in safe mode? And you didn't change anything - only thing you did was start in safe mode?

shamula
shamula Frågans ägare
more options

Could not get it into safe mode for some reason. It just seems that I need to open the program and let it sit for a while (weird) and then it operates okay. Seems to take a long time just after starting program to load messages and delete old ones. If I try to do anything during that time, the first like 20 minutes, that when it seizes up.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Then I misunderstood - I thought you had successfully gotten safe mode.

Safe mode is the first step. Perhaps you will need assistance from someone so you can do https://support.mozilla.org/en-US/questions/1145906#answer-933545