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Why am I having problems updating to Firefox 45.6 ESR on numerous computers in my company?

  • 4 svar
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  • Senaste svar av cor-el

smith.kian
smith.kian
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Any time Firefox attempts to install update 45.6 it gives the following error message "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." I checked "last-update" logs in the Mozilla updates folder and found this error message "EXECUTE PATCH firefox.exe rename_file: failed to rename file - src: C:\Program Files\Mozilla Firefox/firefox.exe, dst:C:\Program Files\Mozilla Firefox/firefox.exe.moz-backup, err: 13

      1. execution failed"

We have tried restarting the application countless times, rebooting the computer systems, and uninstall/reinstall Firefox 45.5.1 ESR then update again. We keep getting the same issue.

Any time Firefox attempts to install update 45.6 it gives the following error message "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." I checked "last-update" logs in the Mozilla updates folder and found this error message "EXECUTE PATCH firefox.exe rename_file: failed to rename file - src: C:\Program Files\Mozilla Firefox/firefox.exe, dst:C:\Program Files\Mozilla Firefox/firefox.exe.moz-backup, err: 13 ### execution failed" We have tried restarting the application countless times, rebooting the computer systems, and uninstall/reinstall Firefox 45.5.1 ESR then update again. We keep getting the same issue.

Alla svar (4)

cor-el
cor-el
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It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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smith.kian said

"EXECUTE PATCH firefox.exe rename_file: failed to rename file - src: C:\Program Files\Mozilla Firefox/firefox.exe, dst:C:\Program Files\Mozilla Firefox/firefox.exe.moz-backup, err: 13 ### execution failed"

That is weird: Windows paths should never have / between the folder name and file name. Is that a glitch in the updater or in the error message? Hmm...

Considering the program folder name: Is the problem with the Windows 64-bit release on 64-bit systems, or the Windows 32-bit release on 32-bit systems?

Ändrad av jscher2000 - Support Volunteer

smith.kian
smith.kian Frågans ägare
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The problem is happening with the 64-bit Windows release on a 64-bit system.

cor-el
cor-el
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I assume that the logging code is using Unix convention for appending the file name and prepends the directory path that is of course containing backslashes on Windows.

It would take a lot of code to check what platform is used.

The only reasons for issues with updating that I can think of would be the (write) permissions for the file and other software keeping a possible handle on the file that prevents Firefox from deleting or renaming files.