Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

live.mozillamessaging.com uses an invalid security certificate

  • 8 svar
  • 6 har detta problem
  • 1 visning
  • Senaste svar av Paul-H

more options

Every time I open Thunderbird I get the following warning

Secure connection failed

live.mozillamessaging.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: <a id="errorCode" title="SEC_ERROR_UNKNOWN_ISSUER">SEC_ERROR_UNKNOWN_ISSUER</a>

  This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.
  If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.

I even get it on a new clean install machine so doubt its a virus/malware issue

Anyone got any thoughts as to why i get this error

Thanks

Every time I open Thunderbird I get the following warning Secure connection failed live.mozillamessaging.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: <a id="errorCode" title="SEC_ERROR_UNKNOWN_ISSUER">SEC_ERROR_UNKNOWN_ISSUER</a> This could be a problem with the server's configuration, or it could be someone trying to impersonate the server. If you have connected to this server successfully in the past, the error may be temporary, and you can try again later. I even get it on a new clean install machine so doubt its a virus/malware issue Anyone got any thoughts as to why i get this error Thanks

Vald lösning

The issuer DigiCert is legitimate. It's possible your Thunderbird certificate store got corrupted.

At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information - Profile Folder - Open Folder

This will open your profile folder in Windows Explorer.

Close Thunderbird.

In Windows Explorer, look for a file cert8.db. Delete that file. It will be re-create when Thunderbird starts the next time.

Start Thunderbird. Do you still see the exception prompt?

Läs svaret i sitt sammanhang 👍 4

Alla svar (8)

more options

what anti virus are you using?

more options

I am using Windows Defender

Thanks

more options

See: https://support.mozilla.org/en-US/questions/993843

Their same issue was caused by "Browser Safeguard". Your issue may have a similar cause, that being something on your computer that is supposed to provide extra security for your web browser.

more options

Cant seem to find anything relating to Browser safe guard on my system.

Any idea where it might be hidden

Thanks

more options

Please attempt to add an exception on the bottom of the error page. Do not actually confirm the exception.

Then inspect the certificate - see the screenshot attached for instructions. Who is the issuer of the certificate?

Please post a screenshot of the certificate viewer window. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

more options
more options

Vald lösning

The issuer DigiCert is legitimate. It's possible your Thunderbird certificate store got corrupted.

At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information - Profile Folder - Open Folder

This will open your profile folder in Windows Explorer.

Close Thunderbird.

In Windows Explorer, look for a file cert8.db. Delete that file. It will be re-create when Thunderbird starts the next time.

Start Thunderbird. Do you still see the exception prompt?

more options

That fixed it

Many thanks for the help