Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Windows 10 upgrade has jammed Thunderbird upgrade

Der_Alte_Fritz
Der_Alte_Fritz
more options

Upgraded Windows 10 to 1709 upgrade. When it had finished Thunderbird was not on the desktop but an update icon was there. Clicked on it and it said "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to re-boot now" Restarting does nothing and you get the same icon and message. Tried removing program from PC but get the same message Tried re-installing new version of Thunderbird and get the same message.

Upgraded Windows 10 to 1709 upgrade. When it had finished Thunderbird was not on the desktop but an update icon was there. Clicked on it and it said "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to re-boot now" Restarting does nothing and you get the same icon and message. Tried removing program from PC but get the same message Tried re-installing new version of Thunderbird and get the same message.

Alla svar (3)

Der_Alte_Fritz
Der_Alte_Fritz Frågans ägare
more options

It has now done the same thing on a laptop after an Windows 10 upgrade

Der_Alte_Fritz
Der_Alte_Fritz Frågans ägare
more options

Have restored Windows back to previous version and Thunderbird has reappeared but is now involved in some sort of update

Der_Alte_Fritz
Der_Alte_Fritz Frågans ägare
more options

Thunderbird Version 52.5.0.

Thunderbird has started working again and is currently on the 52.5.0 build dated 23rd November.