Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

since the update Jan 27/18, we do not receive our new messages although our configuration settings are correct , and we can see new emails on webmail

  • 2 svar
  • 1 har detta problem
  • 8 visningar
  • Senaste svar av glorybay7

glorybay7
glorybay7
more options

it says connecting to the mail server, then we get an error saying the connection to mail.vianet.ca has timed out. 

the last message we received through thunderbird was Jan 26/18. when we restarted the computer Jan 27/18, it ran an update for thunderbird . Since then we can send email but can't receive any through thunderbird
it says connecting to the mail server, then we get an error saying the connection to mail.vianet.ca has timed out. the last message we received through thunderbird was Jan 26/18. when we restarted the computer Jan 27/18, it ran an update for thunderbird . Since then we can send email but can't receive any through thunderbird

Vald lösning

solved - out of curiosity I tried changing the connection security from STARTTLS (which it has always been) to the SSL/TLS option and it started receiving messages like normal again. Maybe this will help someone else

Läs svaret i sitt sammanhang 👍 0

Alla svar (2)

glorybay7
glorybay7 Frågans ägare
more options

i have rebooted my computer, my modem, my wireless modem, verified my incoming and outgoing settings. (even though I can send fine). I can access new messages via webmail so my password is correct. Please I hope someone can help

glorybay7
glorybay7 Frågans ägare
more options

Vald lösning

solved - out of curiosity I tried changing the connection security from STARTTLS (which it has always been) to the SSL/TLS option and it started receiving messages like normal again. Maybe this will help someone else