Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Cannot access the a/v for my online class. Firefox updated yesterday.

  • 3 svar
  • 1 har detta problem
  • 2 visningar
  • Senaste svar av patriciarw

patriciarw
patriciarw
more options

I attend regular online live Broadcasts via tongrenstation.com . Today both the 9a.m EST broadcast and the 2:30pm EST broadcast would not open the audio/video portion. The Chatroll portion worked and it was revealed that some people had a/v and some did not. This happened for both broadcasts. They could not find anything on their end. I have a Mac , running El Capitan 10.11.6 and Firefox did an automatic upgrade yesterday. I cleared cookies and the cache. I restarted. I Shut down completely, waited 15 minutes and and started up again. Did not help. Again... the Chatroll part of the broadcast worked.... at both broadcasts... the a/v box said something like "no compatible media found for this event" . Other users using Firefox were also effected, although not all. Hope you can help me solve this asap. I have several classes a day! Thank you!

I attend regular online live Broadcasts via tongrenstation.com . Today both the 9a.m EST broadcast and the 2:30pm EST broadcast would not open the audio/video portion. The Chatroll portion worked and it was revealed that some people had a/v and some did not. This happened for both broadcasts. They could not find anything on their end. I have a Mac , running El Capitan 10.11.6 and Firefox did an automatic upgrade yesterday. I cleared cookies and the cache. I restarted. I Shut down completely, waited 15 minutes and and started up again. Did not help. Again... the Chatroll part of the broadcast worked.... at both broadcasts... the a/v box said something like "no compatible media found for this event" . Other users using Firefox were also effected, although not all. Hope you can help me solve this asap. I have several classes a day! Thank you!

Vald lösning

Thank you Fred McD!! It worked!

Läs svaret i sitt sammanhang 👍 0

Alla svar (3)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

patriciarw
patriciarw Frågans ägare
more options

Thank you! Will give this a try in the morning , with the next class, and will post results here.

patriciarw
patriciarw Frågans ägare
more options

Vald lösning

Thank you Fred McD!! It worked!