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Why do I keep getting "Rapport add on disabled"when I don`t have it in my add ons?

Terrysutt
Terrysutt
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When I start or re-start my pc I get a diologue box saying "Rapport add on is disabled please go to add on manager and enable". I don`t have Rapport add on in my add on manager.I am running Windows 10 64 bit.I don`t know what this add on is for.

When I start or re-start my pc I get a diologue box saying "Rapport add on is disabled please go to add on manager and enable". I don`t have Rapport add on in my add on manager.I am running Windows 10 64 bit.I don`t know what this add on is for.

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the-edmeister
the-edmeister
  • Moderator
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Trusteer Rapport is an online security application that is used primarily by EU based banks; by EU law as I have read to provide another layer of protection for consumers. https://www.trusteer.com/ProtectYourMoney https://www.trusteer.com/support/rapport-installation-links

If you don't need Rapport for online banking now it wouldn't hurt to remove that application. And if you do need it, get an update for it. That application installs an addon for Firefox and other supported browsers. The application itself should appear in the Windows Control Panel > Add/Remove Programs.

As far as that message "Rapport add on disabled" goes, does it appear under Legacy extensions in the Addons Manager? https://blog.mozilla.org/addons/2017/10/26/helping-find-compatible-extensions/ That is a separate listing from Extensions that are compatible with the new Web Extensions format used in Firefox 57 and beyond. Extensions that appear in Legacy extensions can't be removed; and those that are installed by external applications, like Rapport, need to be removed via the application that originally installed the extension.