Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Hotmail - Outlook Problem since last update Jan. 2018

  • 3 svar
  • 5 har detta problem
  • 4 visningar
  • Senaste svar av cor-el

more options

I can not get into my hotmail Outlook acct since the last update1/2018. It just constantly refreshes automatically & you can't open any of the emails HELP!!!

I can not get into my hotmail Outlook acct since the last update1/2018. It just constantly refreshes automatically & you can't open any of the emails HELP!!!

Alla svar (3)

more options

Hi, please try updating to 58.0.2 There was a problem with Outlook which should have been fixed now https://www.mozilla.org/en-US/firefox/58.0.2/releasenotes/

Open the 3-bar menu > Help > About Firefox; you can also go to Options (General) - Firefox Updates. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.

If it still doesn't work, try clearing the cache - How to clear the Firefox cache


Incidentally, you have an old version of Flash which if you intend to use, should be updated -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

more options

This did not fix my problem but thank you for your fix recommendations

more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Ändrad av cor-el