Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

cant't log in,because no captcha is displayed

user97059578730331334179131701842586999921
user97059578730331334179131701842586999921
more options

For some websites will be displayed at login or request captchas. After updating Firefox to 62.0.3 these captcha will not be displayed anymore. That was still the case with the older version. I do not use any addons like adblocker etc, have cookies and cache cleared, Firefox cleaned up and even uninstalled and reinstalled Firefox. Always the same problem. No captchas are displayed. I can not log in or make a request. What's wrong?

For some websites will be displayed at login or request captchas. After updating Firefox to 62.0.3 these captcha will not be displayed anymore. That was still the case with the older version. I do not use any addons like adblocker etc, have cookies and cache cleared, Firefox cleaned up and even uninstalled and reinstalled Firefox. Always the same problem. No captchas are displayed. I can not log in or make a request. What's wrong?

Vald lösning

That second screenshot is a red flag, cause that shows that you have malware : "Update-your-PC. info" is a browser hijacker.

See : https://info.greatis.com/howto/remove-update-your-pc-info.htm

As you don't have any other extensions installed than the two that we already "covered", I will not ask you to look for any suspicous or unfamilar looking extensions.

But I will ask you to run all malware scans that are listed in this article :

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Re you first screenshot - would you please take a look at this article :

https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding

Läs svaret i sitt sammanhang 👍 0

Alla svar (2)

McCoy
McCoy
more options

Vald lösning

That second screenshot is a red flag, cause that shows that you have malware : "Update-your-PC. info" is a browser hijacker.

See : https://info.greatis.com/howto/remove-update-your-pc-info.htm

As you don't have any other extensions installed than the two that we already "covered", I will not ask you to look for any suspicous or unfamilar looking extensions.

But I will ask you to run all malware scans that are listed in this article :

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Re you first screenshot - would you please take a look at this article :

https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding

user97059578730331334179131701842586999921
user97059578730331334179131701842586999921 Frågans ägare
more options

Hello McCoy, Great, Fantastic, Thank you a thousand times for your help. No more malware anymore (both screenshots will not be displayed anymore) Even the captchas will be displayed again. I think both were related. I just can not understand how I got this malware on my system. I have not installed any free software,games etc. on my system in the last weeks - I only updated firefox. Thanks again for your help. Best regards

  1. 1
  2. 2