Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har stängts och arkiverats. Ställ en ny fråga om du behöver hjälp.

Cannot send E-mails, error 5.7.1 Message contains spam or virus or sender is blocked

  • 1 svar
  • 0 har detta problem
  • 14 visningar
  • Senaste svar av christ1

vanconsumer2
vanconsumer2
more options

It happened overnight. I manage two e-mail accounts on Thunderbird. My secondary one is still working okay. However, my primary e-mail has started to get this message since today morning when I tried to send e-mails.

The mail server responded: 5.7.1 Message contains spam or virus or sender is blocked : chair64_6c05aac9dfd4f. Please check the message and try again.

I used Chrome instead of Thunderbird to send e-mail using my primary account and it sent out fine. Something in Thunderbird is block my e-mail through this account. I attempted to send an empty e-mail and it did not go through as well. So I think my email is blocked for some reason. How can I get more information on this? Thank you for your help

It happened overnight. I manage two e-mail accounts on Thunderbird. My secondary one is still working okay. However, my primary e-mail has started to get this message since today morning when I tried to send e-mails. The mail server responded: 5.7.1 Message contains spam or virus or sender is blocked : chair64_6c05aac9dfd4f. Please check the message and try again. I used Chrome instead of Thunderbird to send e-mail using my primary account and it sent out fine. Something in Thunderbird is block my e-mail through this account. I attempted to send an empty e-mail and it did not go through as well. So I think my email is blocked for some reason. How can I get more information on this? Thank you for your help

Alla svar (1)

christ1
christ1
  • Top 25 Contributor
more options

See https://support.mozilla.org/en-US/questions/1238836