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Firefox crashes

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  • Senaste svar av philipp

ethan1liu2
ethan1liu2
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Submitted crash report id: bp-2c73d233-226f-4248-a960-5c5e10190130

Whenever I open a tab or website that will play video, the tab crashes with error message. I recently installed Feature Pack for Windows (KB4134255). I don't know if this has anything to do with the crashes. Everything is update, windows, video driver, firefox. Crashes still happen in safe mode.

Submitted crash report id: bp-2c73d233-226f-4248-a960-5c5e10190130 Whenever I open a tab or website that will play video, the tab crashes with error message. I recently installed Feature Pack for Windows (KB4134255). I don't know if this has anything to do with the crashes. Everything is update, windows, video driver, firefox. Crashes still happen in safe mode.

Vald lösning

hi, unfortunately this kind of issue seems to be a problem for users of windows N editions after the update to windows 10 1809.

this could be a workaround for the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false.

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philipp
philipp
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Vald lösning

hi, unfortunately this kind of issue seems to be a problem for users of windows N editions after the update to windows 10 1809.

this could be a workaround for the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false.

ethan1liu2
ethan1liu2 Frågans ägare
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Thank you philipp! Your solution solved my problem! Tabs and websites are working fine now. Much appreciated! This is my first time using Firefox Support Forum. It's a very helpful community, with volunteers like you, that makes it a better support than other big name corporations.

philipp
philipp
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thanks ethan for your very kind feedback :))