Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

how do I get my computer to play Radio 3?

  • 3 svar
  • 1 har detta problem
  • 5 visningar
  • Senaste svar av McCoy

PenelopeG
PenelopeG
more options

I have just migrated to a MacOSMojave and am dealing with some teething problems. The one at the moment is that when I use Firefox to go to the BBC website to play Radio 3 there is no sound happening despite all my checks. To put this in context: I can access BBCiplayer and play videos with sound, I can get sound using You Tube, also I have checked my system preferences and made sure that I have ticked the right boxes. So it is not an across the board phenomenon but something more localised. Any thoughts on this would be welcome.

I have just migrated to a MacOSMojave and am dealing with some teething problems. The one at the moment is that when I use Firefox to go to the BBC website to play Radio 3 there is no sound happening despite all my checks. To put this in context: I can access BBCiplayer and play videos with sound, I can get sound using You Tube, also I have checked my system preferences and made sure that I have ticked the right boxes. So it is not an across the board phenomenon but something more localised. Any thoughts on this would be welcome.

Vald lösning

Please provide a public link (no password) that we can check out. No Personal Information Please !

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Läs svaret i sitt sammanhang 👍 1

Alla svar (3)

FredMcD
FredMcD
more options

Vald lösning

Please provide a public link (no password) that we can check out. No Personal Information Please !

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

PenelopeG
PenelopeG Frågans ägare
more options

Thank you for that! I am playing Radio 3 now while in safe mode, should I restart Firefox again now in normal mode now this is fixed? Thanks again, PenelopeG

McCoy
McCoy
more options

Hello PenelopeG,

You use Safe Mode to diagnose the problem; its disables add-ons (among other things).

In this case it e.g. disabled your "1Password extension (desktop app required)" It could very well be that that extension is the culprit, as it is known to cause all kinds of problems.

You might want to disable it permanently, or better yet : remove it. (that add-on is not from the official addons.mozilla.org page)

Maybe you'd consider Firefox Password Manager : https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import

Or, if that's not what you want, choose a similar add-on from the addons.mozilla.org page .......