Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Firefox won't/can't open external software from links

Drew
Drew
more options

Hi All,

Not sure if this is possible, but links from certain webpages that should access and open software installed on my PC. I've confirmed that this works fine in google, but not in FireFox. Examples include, One Drive links from Share Point should open One Drive software installed on my PC to manage the folder. Screen Connect (screen sharing software) should open the sharing software on my PC but instead downloads it again. Bot of these are confirmed working through google.

Thanks Drew

Hi All, Not sure if this is possible, but links from certain webpages that should access and open software installed on my PC. I've confirmed that this works fine in google, but not in FireFox. Examples include, One Drive links from Share Point should open One Drive software installed on my PC to manage the folder. Screen Connect (screen sharing software) should open the sharing software on my PC but instead downloads it again. Bot of these are confirmed working through google. Thanks Drew

Alla svar (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Drew, browsers send some links to external applications based on the content-type (such as, application/zip) and others are outsourced based on the protocol used by the link (such as, ms-excel:).

I'm guessing One Drive must have its own custom protocol, but a brief search didn't reveal what it is. Any ideas? Or maybe there's something else going on with those.

Similar question for the other application. Any idea what custom protocol it uses?

To get Firefox to recognize a custom protocol, you can try using the method from this thread: https://support.mozilla.org/questions/1265375#answer-1239993