Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Loaded Thunderbird this morning and it appears to have lost all my email accounts and messages

  • 6 svar
  • 1 har detta problem
  • 3 visningar
  • Senaste svar av neil11

neil11
neil11
more options

All email accounts and email messages seem to have disappeared

I'm just getting a prompt to add email accounts as though this is a fresh install. Calendar still seems to have some data.

If I try thunderbird.exe -P I get exactly the same issue, there is only the default profile to choose from

I do appear to have some prefs.js files and a prefs.js.bak file dated today with a size of 54k. A file search for prefs.js is shown in attached file

Currently running version 68.4.2, don't think an update has been done today

an anyone suggest a solution please?

Thank you

All email accounts and email messages seem to have disappeared I'm just getting a prompt to add email accounts as though this is a fresh install. Calendar still seems to have some data. If I try thunderbird.exe -P I get exactly the same issue, there is only the default profile to choose from I do appear to have some prefs.js files and a prefs.js.bak file dated today with a size of 54k. A file search for prefs.js is shown in attached file Currently running version 68.4.2, don't think an update has been done today an anyone suggest a solution please? Thank you
Bifogade skärmdumpar

Alla svar (6)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Try using about profiles to locate your old profile. I think it has just dropped the link to your old profile.

https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html

sfhowes
sfhowes
  • Top 10 Contributor
more options

Try deleting the global search file:

https://support.mozilla.org/en-US/questions/1278347

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

The screen shot shows only one prefs.js for thunderbird, thus, there should be only one profile.

neil11
neil11 Frågans ägare
more options

Matt said

Try using about profiles to locate your old profile. I think it has just dropped the link to your old profile. https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html

It appears that there was only a single default profile. Something seems to have caused Thunderbird to think there are no accounts and no data in this profile.

I suspect the data is all there, but how do I get Thunderbird to pick it up?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

how did you go with sfhowes idea? That is probably the second most common issue at the moment.

Some instructions here if they were lacking. https://support.mozilla.org/en-US/kb/rebuilding-global-database

neil11
neil11 Frågans ägare
more options

Matt said

how did you go with sfhowes idea? That is probably the second most common issue at the moment. Some instructions here if they were lacking. https://support.mozilla.org/en-US/kb/rebuilding-global-database

Tried it, I just get the "set up an existing account" wizard every time I open Thunderbird even after deleting file global-messages-db.sqlite. TB seems to think there are no mail accounts associated with the profile.

I'm worried that if I add an email account, TB will then delete one of my existing mailboxes