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reset firefox account with no recovery keys?

andy
andy
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I signed up for Firefox Sync a long time ago and then moved to Chrome. I'm looking to move back to Firefox and want to restore my FireFox Sync account with my main email address. I do not have the old authenticator app, or any recovery codes.

This is a custom domain email address; is there any way to ask this old account be completely deleted so I can start again? I don't want to have to remember I use a different email address for Firefox Sync as I do for everything else.

Thanks - I know this is my own fault...

I signed up for Firefox Sync a long time ago and then moved to Chrome. I'm looking to move back to Firefox and want to restore my FireFox Sync account with my main email address. I do not have the old authenticator app, or any recovery codes. This is a custom domain email address; is there any way to ask this old account be completely deleted so I can start again? I don't want to have to remember I use a different email address for Firefox Sync as I do for everything else. Thanks - I know this is my own fault...

Alla svar (1)

Wesley Branton
Wesley Branton
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So, in most cases, if you don't have recovery codes, the account is lost. However, you may still be able to get the account deleted in this case. Unfortunately, no one on this forum can help with that, but I will send you a private message with some information that can put you in touch with the right people that may be able to help.

I'm sending it via private message instead of posting it to this thread so that the Firefox Accounts team doesn't get flooded with messages from other people.