Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Can't pair devices

  • 3 svar
  • 1 har detta problem
  • 5 visningar
  • Senaste svar av Belk1n

Belk1n
Belk1n
more options

Recently I tried to sent tab to my smartphone, but couldn`t do it. I'm logged in on both devices, desktop and android, but they don't paired. I can't find such option (when I`m trying to log out and log in again, I just need to put my email and password, there is no pair option). Also sync doesn't work on Android (I tried to tap, but nothing happened) and sync options are inactive.

Recently I tried to sent tab to my smartphone, but couldn`t do it. I'm logged in on both devices, desktop and android, but they don't paired. I can't find such option (when I`m trying to log out and log in again, I just need to put my email and password, there is no pair option). Also sync doesn't work on Android (I tried to tap, but nothing happened) and sync options are inactive.
Bifogade skärmdumpar

Vald lösning

Okay, I've managed to sync both devices. Seems like the problem was in my location (Crimea), so I turned on VPN and sync was done successfully. Does Firefox / Mozilla apply sanctions for Crimea?

Läs svaret i sitt sammanhang 👍 0

Alla svar (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Are you signed into the same account (same email and password) on both devices?

Belk1n
Belk1n Frågans ägare
more options

Seburo said
Hi Are you signed into the same account (same email and password) on both devices?

Hi. Yes, you can see it on screenshots above. And 'the system' see both devices.

Belk1n
Belk1n Frågans ägare
more options

Vald lösning

Okay, I've managed to sync both devices. Seems like the problem was in my location (Crimea), so I turned on VPN and sync was done successfully. Does Firefox / Mozilla apply sanctions for Crimea?