Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Unable to load details in payment screen to try to make payment

  • 3 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av FredMcD

more options

Just now I tried to make a payment to a site but the payment pop up was blocked but I don't have a pop up blocker loaded. I have had a similar experience at various times when I want to make a card payment to sites where my details are not pre stored. I can make payments to the same sites using my mobile so it must be laptop related. Not sure which security systems to check, laptop, browser or Norton . Any ideas? Many thanks Jeremy

Just now I tried to make a payment to a site but the payment pop up was blocked but I don't have a pop up blocker loaded. I have had a similar experience at various times when I want to make a card payment to sites where my details are not pre stored. I can make payments to the same sites using my mobile so it must be laptop related. Not sure which security systems to check, laptop, browser or Norton . Any ideas? Many thanks Jeremy

Vald lösning

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Läs svaret i sitt sammanhang 👍 0

Alla svar (3)

more options

Vald lösning

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

more options

Many thanks. I'll try that when I next get the problem. As an aside I discovered I had Privacy badger running when I tried to order my Chinese meal (lovely!) and this blocked my payment so perhaps this was the culprit all along! Many thanks again

more options

Glad to help. Safe Surfing.