Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Old email account deleted to avoid scammers

  • 3 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av Kiki

Micheal R. - August 5th, 1988
Micheal R. - August 5th, 1988
more options

I had a Firefox account under my old email address but I had been scammed, so I changed my email address and deleted the old one, without updating my sync first , so I lost all of my old bookmarks, and information from my old account.When I tried to recover the information you sent a conformation email to my old account , but it was returned to you so my account was locked. what can I do to recover the lost information?

I had a Firefox account under my old email address but I had been scammed, so I changed my email address and deleted the old one, without updating my sync first , so I lost all of my old bookmarks, and information from my old account.When I tried to recover the information you sent a conformation email to my old account , but it was returned to you so my account was locked. what can I do to recover the lost information?

Alla svar (3)

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administratör
more options

Hi ghua5150,

Do you still have access to your old email addess? If that's so, you can follow the instruction here so our team can investigate further.

Micheal R. - August 5th, 1988
Micheal R. - August 5th, 1988 Frågans ägare
more options

Unfortunately, no. I had been subjected to scammers, lost $64,000 in credit card debt alone, not counting having my bank accounts emptied, so I deleted the old email account on google, to create a new one. This one.

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administratör
more options

Oh, I'm so sorry to hear that. However, I'm afraid we don't have a way to recover your Firefox Accounts if you lose accses to the associated email address.