Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Accessing Firefox account with secondary email address

  • 1 svar
  • 1 har detta problem
  • 4 visningar
  • Senaste svar av Kiki

caevans10
caevans10
more options

Hi Everyone,

I cannot access my Firefox account created with 1 of 2 email addresses I use, I'll call this emailA, and do not have Firefox in an Authenticator app nor can I find the recovery code. The account did have a secondary email address listed. I'll call this emailB. EmailB also gets all alerts when there are changes to the EmailA firefox account such as new system logins and password changes.

Given that emailb gets notifications regarding the account is there a way for me to gain access to the account with emailA as the primary address using emailB?

Failing that, is there support who I can contact to have the account under emailA deleted?

Regards,

Chris

Hi Everyone, I cannot access my Firefox account created with 1 of 2 email addresses I use, I'll call this emailA, and do not have Firefox in an Authenticator app nor can I find the recovery code. The account did have a secondary email address listed. I'll call this emailB. EmailB also gets all alerts when there are changes to the EmailA firefox account such as new system logins and password changes. Given that emailb gets notifications regarding the account is there a way for me to gain access to the account with emailA as the primary address using emailB? Failing that, is there support who I can contact to have the account under emailA deleted? Regards, Chris

Alla svar (1)

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Hi Chris,

Unfortunately, it's not possible to retrieve your Firefox Accounts if you're locked out of 2fa verification.

Have you check if you're still logged in on another device? You can disable the 2fa function in the meantime if that's the case. Otherwise, I'm afraid there's no other way to get your account back including by using your secondary email. We can't also delete your account under emailA since we don't have a way to verify your identity.

You can however, use Firefox Accounts again by signing up with another email address.

https://mzl.la/3nJe9BF