Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Can't use Google Authenticator (Android) for Firefox Account's 2FA

  • 2 svar
  • 2 har detta problem
  • 1 visning
  • Senaste svar av Rafal

Rafal
Rafal
more options

Hi,

As in the topic. When I scan the QR code with Google Authenticator, the account is added and new codes start spinning (labeled Firefox ($email)). However, when I enter the visible code into the Enter security code input, I get "Incorrect security code" error (tooltip).

I can see Google Authenticator listed as a supported application, is this no longer valid?

I also tried typing the secret key into the app directly with the same results.

Thanks for help in advance.

Hi, As in the topic. When I scan the QR code with Google Authenticator, the account is added and new codes start spinning (labeled ''Firefox ($email)''). However, when I enter the visible code into the ''Enter security code'' input, I get "Incorrect security code" error (tooltip). I can see Google Authenticator listed as a supported application, is this no longer valid? I also tried typing the secret key into the app directly with the same results. Thanks for help in advance.

Alla svar (2)

PhredE
PhredE
more options

And for Microsoft's Authenticator for Android too, if anyone can help. 2FA is important for us all - especially when it's not SMS (long cracked). Microsoft Launcher, BTW, is an excellent interface addition to modern Android. A companion app to their Authenticator

Ändrad av PhredE

Rafal
Rafal Frågans ägare
more options

Have anybody from Mozilla looked into this issue? I guess not since I checked and none of the Android applications listed in the Secure your Mozilla account with two-step authentication work.

Ändrad av Rafal