Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Restore deleted folders & Files

  • 1 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av kalvins

more options

I accidentally deleted the folders and e-mails contained. Prior to that I dragged those folders & Files to an external drive to save. How can I access those saved files to restore the missing folders in Thunderbird? How Can I import and get them back?

I accidentally deleted the folders and e-mails contained. Prior to that I dragged those folders & Files to an external drive to save. How can I access those saved files to restore the missing folders in Thunderbird? How Can I import and get them back?

Alla svar (1)

more options

I solved the problem. I dragged the file from my backup to my desktop 1. Opened Thunderbird, 2. Click on the menu button or menu bar. Very top of computer screen 3. From the Help menu (last selection Right), click Troubleshooting Information. A window will open. 4. In the Application Basics window, click the Show in Finder box, about half way down on the right side - grey colored area. 5. Found the last entry that matched the ID label of the file on desktop. Clicked on it and clicked on update when prompted ( I think that is what they called it). I clicked Yes. Then I closed Thunderbird. 6. Reopened Thunderbird, signed in to thunderbird and to me miraculously the files were there! I have no real knowledge of why or how but this seems to be what worked for me. Best of luck to you.