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V78.12 does not start. Safe modes do not help.

  • 6 svar
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  • Senaste svar av Wayne Mery

Hong
Hong
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I updated TB to 78.12 two days ago and have not been able to start it. I restarted my PC a few times and tried Safe Mode for both Windows 10 starting and TB to no avail. Installing V78.11 solved the problem instantly. Everything is back to normal now. I wonder if anyone else has experienced the same.

BTW, I cannot find a button to click to ask a question. I had to search the Internet and find this link to ask this question: https://support.mozilla.org/en-US/questions/new/thunderbird/form Could anyone shed some light on this?

I updated TB to 78.12 two days ago and have not been able to start it. I restarted my PC a few times and tried Safe Mode for both Windows 10 starting and TB to no avail. Installing V78.11 solved the problem instantly. Everything is back to normal now. I wonder if anyone else has experienced the same. BTW, I cannot find a button to click to ask a question. I had to search the Internet and find this link to ask this question: https://support.mozilla.org/en-US/questions/new/thunderbird/form Could anyone shed some light on this?
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Ändrad av Wayne Mery

Vald lösning

Hello there hong. We have read your message. We try to help you.

How is the computer at the moment?



Greetings Firefox volunteer.

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Alla svar (6)

День сумо
День сумо
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Vald lösning

Hello there hong. We have read your message. We try to help you.

How is the computer at the moment?



Greetings Firefox volunteer.

Ändrad av День сумо

Hong
Hong Frågans ägare
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The computer is working fine. I am still using V78.11 that is working perfectly. I will wait for V78.13 to try.

День сумо
День сумо
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Hello there again.

What kind of pc do you use? A good one? Something like a window computer? Or a laptop? Do you also use the mobile versions of our Software?

Can I ask?


Greetings Firefox volunteer.

Ändrad av День сумо

День сумо
День сумо
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Hello there again. Oké thank you for using Thunderbird


Greetings Firefox volunteer

Hong
Hong Frågans ägare
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Hello, Thank you for trying to help.

Here are my PC's specs:

Processor AMD Ryzen 7 2700 Eight-Core Processor 3.40 GHz Installed RAM 32.0 GB Edition Windows 10 Pro Version 20H2 Installed on ‎2020-‎12-‎26 OS build 19042.1110 Experience Windows Feature Experience Pack 120.2212.3530.0

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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> I restarted my PC a few times and tried Safe Mode for both Windows 10 starting and TB to no avail.

Still sounds like a Windows or hardware problem.