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The mouse-left click button does not work on a Specific web site

  • 7 svar
  • 1 har detta problem
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  • Senaste svar av FredMcD

MikMac
MikMac
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The mouse-left click button does not work "with 1 site only", but works with other sites.

- I have followed the recommended steps shown in answers/replies to a similar question. However, none works at all.

  1. 1- cleared cache & cookies
  2. 2- tried safe mode and disabled/removed some add-ons manually as well
  3. 3- tried different themes and default theme
  • Please note that the same issue happens in Firefox on Android phone

I have been having this issue for 5 weeks already. as a temporary solution I am using the middle mouse click or right-click to open links in a new tab, then close the current tab

    • Please also note, that specific website works fine in other browsers (6 browsers tested)
      • the issue DOES NOT exist in Firefox on Linux
The mouse-left click button does not work "with 1 site only", but works with other sites. - I have followed the recommended steps shown in answers/replies to a similar question. However, none works at all. # 1- cleared cache & cookies # 2- tried safe mode and disabled/removed some add-ons manually as well # 3- tried different themes and default theme * Please note that the same issue happens in Firefox on '''Android''' phone I have been having this issue for 5 weeks already. as a temporary solution I am using the middle mouse click or right-click to open links in a new tab, then close the current tab ** Please also note, that specific website works fine in other browsers (6 browsers tested) *** the issue DOES NOT exist in Firefox on Linux

Vald lösning

Hello guys - I have good news :)

1st - site support confirmed that there is no issue navigating the site on Firefox.

2nd - I found the issue - It was the "Enhanced Tracking Protection" (check attached screenshot) - when it's turned off, the site works fine.

3rd Regarding the issue on Firefox for Android, I had 1 add on installed "ADP" - once removed site is back to normal.

Thank you "cor-el" and "FredMcD" for your replies.

Läs svaret i sitt sammanhang 👍 0

Alla svar (7)

FredMcD
FredMcD
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Please provide a public link (no password) that we can check out. No Personal Information Please !


Does this happen when using other web browsers?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Boot the computer in Windows Safe Mode with network support to see if that has effect.

MikMac
MikMac Frågans ägare
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Thanks "cor-el" - I will test windows safe-mode with networking and will update you later.


Thanks "FredMcD" - But without login and password you will not have access to the platform, therefor you will not be able to test, Plus, registration is not available at the mean time.


  • please note that the issue persists on Firefox for Android
    • also I have tested 6 web browser other than Firefox, they all work fine
MikMac
MikMac Frågans ägare
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Updates: Issue is not fixed

I am currently in Windows 10 Safe Mode with networking + Firefox troubleshooting mode (safe-mode)


- I'm wondering: Could this issue be related to the website itself ? e.g. maybe they do not fully support Firefox? [[[ note:the site used to work perfectly on the previous Firefox version]]]


    • I will report to the web site support team/developers once we reach a dead end here. However, I'm sure they will ask me to use chrome :'(


Please let me know if there is anything that i could try..

Thanks

Ändrad av MikMac

FredMcD
FredMcD
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MikMac said
I'm wondering: Could this issue be related to the website itself ?

Check with their support.

MikMac
MikMac Frågans ägare
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Vald lösning

Hello guys - I have good news :)

1st - site support confirmed that there is no issue navigating the site on Firefox.

2nd - I found the issue - It was the "Enhanced Tracking Protection" (check attached screenshot) - when it's turned off, the site works fine.

3rd Regarding the issue on Firefox for Android, I had 1 add on installed "ADP" - once removed site is back to normal.

Thank you "cor-el" and "FredMcD" for your replies.

FredMcD
FredMcD
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That was very good work. Well Done.