Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Thunderbird 91.2 will not open attachment from draft/write window

  • 3 svar
  • 2 har detta problem
  • 29 visningar
  • Senaste svar av jl11

norm16
norm16
more options

I just updated to Thunderbird 91.2.0 (32-bit) for Windows today, but now I can't open PDF attachments while writing new email. After I attached a document, I usually open it to make sure the document is correct. However, I now receive an error message: "...pdf could not be opened, because the associated helper application does not exist. Change the association in your preferences."

I went to Tools, Preferences, General, Files & Attachments, and changed Portable Document Format (PDF) to Use Adobe Acrobat DC (default). I closed and reopened the program and rebooted the PC, but still receive the error.

I can open the PDF attachment when I save and preview the message as a draft, so Thunderbird is able to access Adobe, so the error seems to be limited to the "write" window.

I just updated to Thunderbird 91.2.0 (32-bit) for Windows today, but now I can't open PDF attachments while writing new email. After I attached a document, I usually open it to make sure the document is correct. However, I now receive an error message: ''"...pdf could not be opened, because the associated helper application does not exist. Change the association in your preferences."'' I went to Tools, Preferences, General, Files & Attachments, and changed Portable Document Format (PDF) to Use Adobe Acrobat DC (default). I closed and reopened the program and rebooted the PC, but still receive the error. I can open the PDF attachment when I save and preview the message as a draft, so Thunderbird is able to access Adobe, so the error seems to be limited to the "write" window.
Bifogade skärmdumpar

Alla svar (3)

vakkerrygg.stuart
vakkerrygg.stuart
more options

I also have this problem. Additionally when I send the non viewable attachment, although the Adobe Acrobat DC is opened in the copy in the "sent" folder, it appears empty.

eldene1
eldene1
more options

I have this problem as well. Had this happen in previous updates and had to revert back to older version. A large percentage of the emails I send have attachments so this is a no go for me.

jl11
jl11
more options

This is happening to me as well. Thunderbird 91.7.0 (32-bit).

It only happens to PDF's on outgoing / unsent drafts. Does not happen on incoming email attachments.