Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Incoming emails HTML and missing text issues with Thunderbird update

  • 8 svar
  • 1 har detta problem
  • 26 visningar
  • Senaste svar av jdlowder

jdlowder
jdlowder
more options

Hi:

Since the most recent Thunderbird update, incoming emails have not been showing up correctly.

  • Windows 7 machine
  • 91.2.1 (32 bit) Thunderbird
  • no extensions/add-ons
  • View / Message Body As / Original HTML

For any email where I am prompted to "show remote content," allowing the remote content makes images show up, but not text.

If I change Privacy / Mail Content to "Allow remote content in message" more messages display correctly, but there are still messages with embedded text where the text still does not appear. (I had not been allowing remote content previously and messages were displaying as intended, with the occasional "allow remote content" prompt.)

If I run Thunderbird in Troubleshoot mode, all the messages display correctly.

Suggestions?

Thanks!

Hi: Since the most recent Thunderbird update, incoming emails have not been showing up correctly. * Windows 7 machine * 91.2.1 (32 bit) Thunderbird * no extensions/add-ons * View / Message Body As / Original HTML For any email where I am prompted to "show remote content," allowing the remote content makes images show up, but not text. If I change Privacy / Mail Content to "Allow remote content in message" more messages display correctly, but there are still messages with embedded text where the text still does not appear. (I had not been allowing remote content previously and messages were displaying as intended, with the occasional "allow remote content" prompt.) If I run Thunderbird in Troubleshoot mode, all the messages display correctly. Suggestions? Thanks!

Vald lösning

The newest update to Thunderbird seems to have addressed the underlying problem. Thanks for all the suggestions. Greatly appreciated!

Läs svaret i sitt sammanhang 👍 0

Alla svar (8)

Stans
Stans
more options

Disable hardware acceleration in Preferences and restart Thunderbird.

jdlowder
jdlowder Frågans ägare
more options

Stans said
Disable hardware acceleration in Preferences and restart Thunderbird.

Thanks for the suggestion. The change had no effect.

Jim

sfhowes
sfhowes
  • Top 10 Contributor
more options

If hardware acceleration has no effect, try launching in safe mode, 'Reset toolbars & controls', 'Make changes & restart'. Any difference?

jdlowder
jdlowder Frågans ägare
more options

sfhowes said
If hardware acceleration has no effect, try launching in safe mode, 'Reset toolbars & controls', 'Make changes & restart'. Any difference?

That has no effect.

If I run in Troubleshoot Mode, all the emails display correctly, though.

Jim

sfhowes
sfhowes
  • Top 10 Contributor
more options

You mentioned there are no add-ons. Does that include language packs, dictionaries or themes? According to the kb article, the only other factor could be a userChrome file, if you have one. Are you using the default theme in normal mode?

jdlowder
jdlowder Frågans ägare
more options

sfhowes said
You mentioned there are no add-ons. Does that include language packs, dictionaries or themes? According to the kb article, the only other factor could be a userChrome file, if you have one. Are you using the default theme in normal mode?

Running the default theme. The Extensions tab shows nothing, no add-ons or extensions running or even loaded. I run Firefox (94.0, 64-bit) for my default browser.

sfhowes
sfhowes
  • Top 10 Contributor
more options

I've don't know what else to change if it works in safe mode. See if it works with a new profile, created from Help/More Troubleshooting, about:profiles, and add an account.

jdlowder
jdlowder Frågans ägare
more options

Vald lösning

The newest update to Thunderbird seems to have addressed the underlying problem. Thanks for all the suggestions. Greatly appreciated!