Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Thunderbird won't accept "Restored" email from IMAP Outlook/Exchange account

  • 1 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av tanstaafl

Amy
Amy
more options

I use Thunderbird with my Outlook Office 365 work account. I emptied the trash with an email that I wish I hadn't deleted. In Outlook Online, the email still appears in a "Recoverable" list of the Deleted Items folder. I restored the email in Outlook and it reappears in my Inbox in Outlook Online, but does not appear in my Inbox in Thunderbird, even after clicking "Get Messages". Then when compacting the Thunderbird Inbox, the email will get removed from Outlook Online's Inbox and moved back to the Recoverable list. It's like Thunderbird is remembering that I permanently deleted the email and keeps re-deleting it. Is there any way to stop this from happening?

I use Thunderbird with my Outlook Office 365 work account. I emptied the trash with an email that I wish I hadn't deleted. In Outlook Online, the email still appears in a "Recoverable" list of the Deleted Items folder. I restored the email in Outlook and it reappears in my Inbox in Outlook Online, but does not appear in my Inbox in Thunderbird, even after clicking "Get Messages". Then when compacting the Thunderbird Inbox, the email will get removed from Outlook Online's Inbox and moved back to the Recoverable list. It's like Thunderbird is remembering that I permanently deleted the email and keeps re-deleting it. Is there any way to stop this from happening?

Ändrad av Amy

Alla svar (1)

tanstaafl
tanstaafl
more options

Compacting physically removes deleted messages (which are normally just marked deleted and hidden from view). Stop doing that until this problem is solved.

Try going to the accounts server settings in Thunderbird and temporarily changing "when I delete a message" from "move it to trash" to "just mark it as deleted". That will usually display in the folder listing any deleted messages with a line drawn through them. If you delete the deleted message again, it becomes undeleted.