Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Last Update 31/01/22

  • 2 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av FredMcD

more options

Since midday on 31/01/2022 I have been able to open the survey windows on onepoll which I frequently answer. The survey pops up and the address is there but the survey only loads to message " waiting for google font" then no text downloads -just left with a blank screen. Please fix! Surveys provide my spending money!!

Since midday on 31/01/2022 I have been able to open the survey windows on onepoll which I frequently answer. The survey pops up and the address is there but the survey only loads to message " waiting for google font" then no text downloads -just left with a blank screen. Please fix! Surveys provide my spending money!!

Alla svar (2)

more options

[v56+] Type about:preferences#general<enter> in the address box. Under fonts and colors, press the Advanced button. Scroll to the bottom, turn on Allow Web Sites To Choose Their Own.

Make sure you haven't enabled a High Contrast theme in the OS settings.

  • We have seen reports that this can be caused by a problem with fonts like Roboto or Helvetica that

you have installed locally and that might be corrupted or are missing some variants. Also, make sure you allow pages to choose their own fonts and that you do not block remote (downloadable) fonts.

  • If you use uBlock Origin make sure not to "block remote fonts".
more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.