Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Current Update erased Passwords, Can't Import to new Profile

  • 3 svar
  • 2 har detta problem
  • 8 visningar
  • Senaste svar av Terry

Anaed
Anaed
more options

So Firefox did an auto-update a few days ago, and when I opened the browser EVERYTHING was gone. Passwords, bookmarks, etc.

I've managed to get the old bookmarks moved over, but I cannot for the life of me figure out how to get the old passwords back. The old data is in a folder on my desktop, do I just copy and paste the login and key 4 files from that folder to the new folder?

Sorry if this seems like a dumb question, I'm a pleb and this is the first time I've experienced this. :(

So Firefox did an auto-update a few days ago, and when I opened the browser EVERYTHING was gone. Passwords, bookmarks, etc. I've managed to get the old bookmarks moved over, but I cannot for the life of me figure out how to get the old passwords back. The old data is in a folder on my desktop, do I just copy and paste the login and key 4 files from that folder to the new folder? Sorry if this seems like a dumb question, I'm a pleb and this is the first time I've experienced this. :(

Alla svar (3)

YongHan
YongHan
more options

Hello Anaed,

I found a similar question thread from a while back regarding the handling of the logins.json and key4.db files that had an excellent solution from a moderator. Hopefully it can help solve your issue.

Link to question thread: https://support.mozilla.org/en-US/questions/1352064

Ändrad av YongHan

FredMcD
FredMcD
more options

Anaed said
. . . . do I just copy and paste the login and key 4 files from that folder to the new folder?

Yes. As long as they have the same date.

Terry
Terry
more options

These links may help.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile