Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

All folders disappeared

  • 1 svar
  • 0 har detta problem
  • 3 visningar
  • Senaste svar av Toad-Hall

marolt
marolt
more options

Since yesterday all of my folders in thunderbird disappeared! So I can not see anymore my emails. They are not completly disappeared, because if I use the search option in thunderbird to find a email, the email apear. Calendar and addressbook work normaly. I checked different view options but none of them work and I keep not seeing my folders. Can it be that the problem has arisen due to the last update from thunderbird?

Since yesterday all of my folders in thunderbird disappeared! So I can not see anymore my emails. They are not completly disappeared, because if I use the search option in thunderbird to find a email, the email apear. Calendar and addressbook work normaly. I checked different view options but none of them work and I keep not seeing my folders. Can it be that the problem has arisen due to the last update from thunderbird?

Vald lösning

Try this:


  • Menu icon > Help > More TRoubleshooting Information
  • Under 'Application Basics' about half way down is 'Profile Folders' - click on 'Open Folder'
  • In mac this might be called 'Open Finder'

It opens a new window showing the contents of the 'profile name' folder.

* Exit Thunderbird.

In the 'profile name ' folder, delete the following files:

  • folderCache.json
  • folderTree.json
  • session.json
  • xulstore.json

Start Thunderbird.

Läs svaret i sitt sammanhang 👍 1

Alla svar (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Vald lösning

Try this:


  • Menu icon > Help > More TRoubleshooting Information
  • Under 'Application Basics' about half way down is 'Profile Folders' - click on 'Open Folder'
  • In mac this might be called 'Open Finder'

It opens a new window showing the contents of the 'profile name' folder.

* Exit Thunderbird.

In the 'profile name ' folder, delete the following files:

  • folderCache.json
  • folderTree.json
  • session.json
  • xulstore.json

Start Thunderbird.