Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

attachments not showing up

  • 1 svar
  • 0 har detta problem
  • 2 visningar
  • Senaste svar av Toad-Hall

ThomasMerchant
ThomasMerchant
more options

Not all email attachments are showing up with Thunderbird. Using a cell phone app, I email reports to myself generated by the app as pdf's.

When I use a browser on computer to access my email account with protonmail, I can see and download the attachments.

However often these attachments do not always show and cannot be accessed using Thunderbird.

I have attached screen shots of Thunderbird and browser views showing that the attachments are there with the browser, but not Thunderbird.

This can also be shown using protonmail's android phone app (screen shots not provided). The files are there on the email server, but most (not all) of them cannot be seen/downloaded using Thunderbird.

Not all email attachments are showing up with Thunderbird. Using a cell phone app, I email reports to myself generated by the app as pdf's. When I use a browser on computer to access my email account with protonmail, I can see and download the attachments. However often these attachments do not always show and cannot be accessed using Thunderbird. I have attached screen shots of Thunderbird and browser views showing that the attachments are there with the browser, but not Thunderbird. This can also be shown using protonmail's android phone app (screen shots not provided). The files are there on the email server, but most (not all) of them cannot be seen/downloaded using Thunderbird.
Bifogade skärmdumpar

Alla svar (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

I also noted that those without Attachment do not have the 'Correspondent' info either which is incorrect. The issue seems to be the same in the 'Sent' folder as well, which matches the received.

It's almost as if the email was not fully downloaded or something interrupted the download. If download was interrupted then that is more likely to be an Anti-Virus product.


In Account Settings > Synchronisation & Storage for the account Is this checkbox selected 'Keep messages in all folders for this account on this computer' ? If you click on 'Advanced..' button, is the 'Inbox' and 'Sent' selected to allow synchronisation ? Under 'Disk Space' Is this selected 'Synchronise all messages locally regardless of age'? Have you got a size limitation set 'Dont download messages larger than x kb' ?