We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

I NEVER CREATED A PRIMARY PASSWORD BUT KEEP GETTING POP-UPS ASKING FOR IT!

  • 1 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av sfhowes

4katsnme
4katsnme
more options

Ever since Thunderbird went through major upgrades I keep getting pop-up messages for my Primary Password. I had no idea what that was. I never set a primary password and have never used it. Why am I getting these messages? Why can't I get rid of these pop-up messages? When I try to follow the directions to get rid of it they always ask me for my Primary Password! I DO NOT HAVE A PRIMARY PASSWORD! I NEVER HAVE HAD ONE and I HAVE BEEN USING THUNDERBIRD FOR DECADES! I am also warned that if I remove it I will lose all of my settings ad passwords. NO PASSWORDS HAVE BEEN SAVED! I have asked for help about five times and NO ONE has helped me. WILL YOU HELP ME RESOLVE THIS PERMANENTLY!?

POP-UP STATES: Password require by Mozilla Thunderbird 

                                Please provide your Primary Password
Ever since Thunderbird went through major upgrades I keep getting pop-up messages for my Primary Password. I had no idea what that was. I never set a primary password and have never used it. Why am I getting these messages? Why can't I get rid of these pop-up messages? When I try to follow the directions to get rid of it they always ask me for my Primary Password! I DO NOT HAVE A PRIMARY PASSWORD! I NEVER HAVE HAD ONE and I HAVE BEEN USING THUNDERBIRD FOR DECADES! I am also warned that if I remove it I will lose all of my settings ad passwords. NO PASSWORDS HAVE BEEN SAVED! I have asked for help about five times and NO ONE has helped me. WILL YOU HELP ME RESOLVE THIS PERMANENTLY!? POP-UP STATES: Password require by Mozilla Thunderbird Please provide your Primary Password

Alla svar (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

The first thing to try:

https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password#w_resetting-your-primary-password-if-you-have-forgotten-it