Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Trying to recover the "old Firefox data" folder after Hard reset on windows 10

more options

Hello guys, so my Computer crashed and was stuck in a bootloop and I needed to hard reset it. Now my Firefox passwords,bookmarks etc are gone. How can I recover them, they are very important?

Hello guys, so my Computer crashed and was stuck in a bootloop and I needed to hard reset it. Now my Firefox passwords,bookmarks etc are gone. How can I recover them, they are very important?

Alla svar (2)

more options

Do you still have any profile data like a backup assuming that you had to reinstall Firefox and all other applications ?

You can check if you have a C:\Windows.old folder with your Firefox profile data.

more options

Just to clarify, which is the most like what happened:

  • power outage crash -- everything is where it was, but not working correctly
  • used the Windows Reset/Refresh feature and told Windows to save your data
  • used a recovery disk/partition to rebuild the system from scratch, nothing survived

You mentioned an Old Firefox Data folder. Do you have an Old Firefox Data folder on your Windows desktop? If so, double-click into that folder and any sub folders and check the files in the "bookmarkbackups" subfolder. These have their creation dates coded into the file names, so you can get an idea of how old they are.