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sync from win10 to android

whecox
whecox
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Hi,

I installed Firefox in my Samsung Android Phone. I login with the same userid and password that I have on Win10.

I am trying to sync up the Firefox on win10.

I am able to login, now is says working in Red on the logon screen.

How do i fix this ?

Bill

Hi, I installed Firefox in my Samsung Android Phone. I login with the same userid and password that I have on Win10. I am trying to sync up the Firefox on win10. I am able to login, now is says working in Red on the logon screen. How do i fix this ? Bill

Alla svar (2)

whecox
whecox Frågans ägare
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It says 'Working" on the android Firefox Screen.

Medhasree Suram
Medhasree Suram
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Hi Bill,

To fix the sync issue between your Firefox on Windows 10 and your Android phone, follow these steps:

Make sure you are logged in with the same Firefox account on both devices.

On your Windows 10 PC, open Firefox and click on the three-line menu button in the top-right corner.

From the menu, select "Options" (or "Preferences" on macOS).

In the Options/Preferences page, click on the "Sync" tab.

Check if the "Sync Now" button is available. If it is, click on it to manually trigger a sync.

If the sync process is already in progress ("Working" status), give it some time to complete. It may take a few moments to sync all your bookmarks, history, and other data.

On your Android phone, open the Firefox app and ensure you are logged in with the same Firefox account.

Wait for a few minutes and check if the sync is successful. The "Working" status should change to indicate a successful sync.

If these steps don't resolve the issue, you can try the following additional troubleshooting steps:

Disconnect and reconnect your Firefox account on both devices. Clear the sync data on both devices and set up sync again. Update Firefox to the latest version on both devices. If the problem persists, please provide more details about the issue you're experiencing, such as any error messages or specific behaviors. This will help us assist you further.

Let us know if you have any other questions or need further assistance.

Best regards, Suram Mozilla Support Volunteer