Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Pocket account merge broken

  • 1 svar
  • 0 har detta problem
  • 23 visningar
  • Senaste svar av Paul

more options

Hello,

I have an active Pocket subscription for more than 8 years now. I wanted to migrate it to use Firefox accounts. However, by mistake I created a new firefox account using the signup journey - and I used a different email for this. When I logged into my Pocket account, it asked me to update and I did. I said I'd want to login to my Firefox account using my new account - so typed in my new email address and signin. It was actually prompting me to just enter password and continue using my old account - but I declined and changed the email to login to my new account. I was hoping both these would be merged. But they didnt' and after a bit of to and fro, I changed my new Firefox accounts email to the one that I'm already using for my Pocket account and did the same signup journey. They are merged now but I've got no data in my pocket - it's like a new account.

Please can someone help?

Thanks.

Hello, I have an active Pocket subscription for more than 8 years now. I wanted to migrate it to use Firefox accounts. However, by mistake I created a new firefox account using the signup journey - and I used a different email for this. When I logged into my Pocket account, it asked me to update and I did. I said I'd want to login to my Firefox account using my new account - so typed in my new email address and signin. It was actually prompting me to just enter password and continue using my old account - but I declined and changed the email to login to my new account. I was hoping both these would be merged. But they didnt' and after a bit of to and fro, I changed my new Firefox accounts email to the one that I'm already using for my Pocket account and did the same signup journey. They are merged now but I've got no data in my pocket - it's like a new account. Please can someone help? Thanks.

Alla svar (1)

more options

Hi

I recommend that you contact the Pocket support team for help with this. You can reach them at:

https://help.getpocket.com/