Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

html not read in incoming messages

  • 1 svar
  • 0 har detta problem
  • 2 visningar
  • Senaste svar av Matt

more options

I have some incoming emails in Thunderbird with the message portion blank. On my phone (using Bluemail) I can see all of the the body message. One of the "empty" messages has a paragraph of what I think is HTML code showing plus some text. On my phone that message has graphic where the "HTML" stuff is in Thunderbird. My computer is Lenovo Thinkbook using Windows 11 Home 64 bit

I have some incoming emails in Thunderbird with the message portion blank. On my phone (using Bluemail) I can see all of the the body message. One of the "empty" messages has a paragraph of what I think is HTML code showing plus some text. On my phone that message has graphic where the "HTML" stuff is in Thunderbird. My computer is Lenovo Thinkbook using Windows 11 Home 64 bit

Alla svar (1)

more options

Thunderbird will not run scripts so anything based on a script delivering content will fail in Thunderbird. It is this fact that makes opening emails "safer" than most mail products because you can't get a drive by infection from some web site just by opening an email. It does however have it's downsides, like Google maps directions just don't work as expected because they rely on scripts.

I am guessing that your "blank" space is driven by a script. You could post the content to Mozilla's pastebin with a 28 day expiry and someone might have time to look at it to determine if it is a script issue.

Instructions for pastebin as follows.

  1. Go to https://pastebin.mozilla.org/, paste the copied content by right clicking in the large text area, select paste from the menu, change the retention period to expire in 28 days, use the Paste Snippet button to create a page containing your info, then copy the resulting URL (address) of the page created.
  2. Open a reply to this post, and paste the URL to your troubleshooting information you just copied.