Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Firefox accounts email preferences not working

  • 4 svar
  • 0 har detta problem
  • Senaste svar av cswaim1

more options

I am trying to change my email preferences and the following is occuring: 1) from my account, I select Email Communications, which takes me to 2) https://basket.mozilla.org/fxa/?email=cswaim%40jcrl.net and that prompts me to sign in 3) after signing in, I am displayed https://www.mozilla.org/en-US/newsletter/recovery/ 4) I enter my email address and I am sent a link via email https://clicks.mozilla.org/f/a/8zrp86jZnVL2dfBjXU6Jvw~~/AAQRxQA~/***stuff deleted*** 5) this link takes em to step 2, and the loop continues.

I don't seem to be able to get all information to go to my primary email address, some goes to a secondary email, which is inactive.

I am trying to change my email preferences and the following is occuring: 1) from my account, I select Email Communications, which takes me to 2) https://basket.mozilla.org/fxa/?email=cswaim%40jcrl.net and that prompts me to sign in 3) after signing in, I am displayed https://www.mozilla.org/en-US/newsletter/recovery/ 4) I enter my email address and I am sent a link via email https://clicks.mozilla.org/f/a/8zrp86jZnVL2dfBjXU6Jvw~~/AAQRxQA~/***stuff deleted*** 5) this link takes em to step 2, and the loop continues. I don't seem to be able to get all information to go to my primary email address, some goes to a secondary email, which is inactive.

Alla svar (4)

more options

In your step 3, I'm taken to:

https://www.mozilla.org/en-US/newsletter/existing/?fxa=1

I think the "recovery" is for when you aren't able to sign in.

As you probably noticed, in order for these pages to work, your sign-in needs to bridge numerous Mozilla servers (accounts.firefox.com, basket.mozilla.org, and www.mozilla.org). I think normally this would be done with a cookie, so I wonder whether your cookie settings are unusually restrictive. Or maybe there is some other feature used to allow the hand-off. ??

Hjälpsam?

more options

Thanks for the quick response.

I am using FF Developer Edition and I log into my FF account and follow the link from the account menu, email communication.

I have my Browser Privacy security set to strict. I tried setting it to standard, the default, and reloaded pages, still have the same response. I have tried this in a different browser and I get the same response.

I think something is wrong with the link or my account

Hjälpsam?

more options

Are you able to access the main Settings page at https://accounts.firefox.com/settings ?

Hjälpsam?

more options

Yes that is where I start, using the Email Communications link in the left menu

Hjälpsam?

Ställ en fråga

Du måste logga in på ditt konto för att svara på inlägg. Vänligen starta en ny fråga om du inte har ett konto ännu.