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Thunderbird Crashing - Continuously

Toll
Toll
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Hello,

I am still having problems with Thunderbird crashing on startup

I first asked about this issue on the 2nd September, here: https://support.mozilla.org/en-US/questions/1461731

I have been submitting Crash reports per business day except for the last couple.

Here are the Submitted Crash ID's, I have been submitting reports as the crashes happen. :

Crash ID: ⁨bp-3b69ccf2-e3c1-431c-bada-e4f2e0240902⁩ Crash ID: ⁨bp-4c4852b8-6599-40b5-97b1-943930240902⁩ Crash ID: ⁨bp-09a86b67-a698-4c2e-a98f-e89f70240903⁩ Crash ID: ⁨bp-526167eb-c915-47fc-8065-f0b140240902⁩ Crash ID: ⁨bp-8965165b-c579-415d-9cb3-cdd010240903⁩ Crash ID: ⁨bp-a8aaf596-7dfc-43b5-8526-e204d0240902⁩ Crash ID: ⁨bp-b45149f4-8bb8-44df-84e4-b78fe0240902⁩ Crash ID: ⁨bp-c284df19-7d63-469a-af6c-9ff6c0240903⁩

More available if needed

Notably, I have 2 computers each with Thunderbird, each accessing the same account. I have no problem on the other computer. I am using no addons on the crashing computer. I have uninstalled and reinstalled the latest version, computer restarts - still crashing. I have checked my RAM. 16GB on board - Basic Graphics Processing - Intel Iris XE.

Any assistance would be appreciated.

Best

Hello, I am still having problems with Thunderbird crashing on startup I first asked about this issue on the 2nd September, here: https://support.mozilla.org/en-US/questions/1461731 I have been submitting Crash reports per business day except for the last couple. Here are the Submitted Crash ID's, I have been submitting reports as the crashes happen. : Crash ID: ⁨bp-3b69ccf2-e3c1-431c-bada-e4f2e0240902⁩ Crash ID: ⁨bp-4c4852b8-6599-40b5-97b1-943930240902⁩ Crash ID: ⁨bp-09a86b67-a698-4c2e-a98f-e89f70240903⁩ Crash ID: ⁨bp-526167eb-c915-47fc-8065-f0b140240902⁩ Crash ID: ⁨bp-8965165b-c579-415d-9cb3-cdd010240903⁩ Crash ID: ⁨bp-a8aaf596-7dfc-43b5-8526-e204d0240902⁩ Crash ID: ⁨bp-b45149f4-8bb8-44df-84e4-b78fe0240902⁩ Crash ID: ⁨bp-c284df19-7d63-469a-af6c-9ff6c0240903⁩ More available if needed Notably, I have 2 computers each with Thunderbird, each accessing the same account. I have no problem on the other computer. I am using no addons on the crashing computer. I have uninstalled and reinstalled the latest version, computer restarts - still crashing. I have checked my RAM. 16GB on board - Basic Graphics Processing - Intel Iris XE. Any assistance would be appreciated. Best

Alla svar (3)

christ1
christ1
  • Top 25 Contributor
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See https://bugzilla.mozilla.org/show_bug.cgi?id=1907691 fyi. There is no need to comment on the bug unless there is any new information you can contribute which helps to fix the problem.

Toll
Toll Frågans ägare
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Hi Chris1.

Thank you.

.... and anecdotally...

I downloaded and installed 115.15

Installed no problem.

Set up with all of the usual headaches of why is this not working (it was app specific password)

Setup was accepted by thunderbird and my mail server (zoho) no problem, folder and emails populated successfully.

As I was cruising around looking to reconfigure the software to my norm, it crashed.

I had altered nothing. Didn't have a chance to.

Since, it has crashed on startup similar/same to that of the 128 crashes.

Best

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Locking ... let's stick to https://support.mozilla.org/en-US/questions/1461731