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Link to Amazon for Kindle Download from Libby Mobile Application Does Not Work using Android 14 OS

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  • Senaste svar av Paul

Hello. I've troubleshooted an error that I suspect may be a technical issue caused by the Firefox browser. I've provided information below for additional troubleshooting:

PROBLEM: Broken Link to Amazon.com from the Libby Application on an Samsung Galaxy S23 (Android 14 OS) I noticed an error using Libby via mobile app versus desktop app. When choosing to read a library book via Kindle through the Libby mobile app, the link sending me to Amazon for checkout via Firefox initially works but after sign-in will error saying "We're sorry. The Web address you entered is not a functioning page on our site." However, whenever the same process is done using the desktop, the Amazon error screen no longer occurs.

TROUBLESHOOTING STEPS: - Turned off VPN - Reinstalled Libby app & restarted device: no change - Deleted browser cache: no change - Service Ticket to Libby: Libby indicated it may be an Amazon issue - Service Ticket to Amazon: Amazon indicated it may be a Firefox issue - Tried the same process/link using Firefox desktop: sign-in worked - Tried the same process/link using Google Chrome mobile: sign-in worked - Verified the same process/link using Firefox desktop: sign-in still did not work

From what I can deduce, there may be an issue using the link from a mobile device using Firefox on an Android OS device. Is there any other resolve to this?

Hello. I've troubleshooted an error that I suspect may be a technical issue caused by the Firefox browser. I've provided information below for additional troubleshooting: '''PROBLEM: Broken Link to Amazon.com from the Libby Application on an Samsung Galaxy S23 (Android 14 OS)''' I noticed an error using Libby via mobile app versus desktop app. When choosing to read a library book via Kindle through the Libby mobile app, the link sending me to Amazon for checkout via Firefox initially works but after sign-in will error saying "We're sorry. The Web address you entered is not a functioning page on our site." However, whenever the same process is done using the desktop, the Amazon error screen no longer occurs. '''TROUBLESHOOTING STEPS:''' - Turned off VPN - Reinstalled Libby app & restarted device: no change - Deleted browser cache: no change - Service Ticket to Libby: Libby indicated it may be an Amazon issue - Service Ticket to Amazon: Amazon indicated it may be a Firefox issue - Tried the same process/link using Firefox desktop: sign-in worked - Tried the same process/link using Google Chrome mobile: sign-in worked - Verified the same process/link using Firefox desktop: sign-in still did not work From what I can deduce, there may be an issue using the link from a mobile device using Firefox on an Android OS device. Is there any other resolve to this?
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Ändrad av Brandon M.

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Hi

This sounds like it may be a problem with the Libby app that you mention, and not necessarily an issue with Firefox for Android.

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